Click on the "Sign in" and complete the form in order to create your account.
Once your account is created, you can immediately get benefit from our membership privileges such as discounts and bonuses.
Also, it saves you all the hassle of filling out your billing and shipping information every time in place an order
since you can save your information securely on our site.
Please follow the steps below to complete your order.
We accept the following forms of payment:
We ship worldwide. All of our orders are shipped on business days (Monday - Friday).
Shipping method: K-packet, DHL, EMS, Lotte
Please take into consideration, that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared.
Please contact our customer service center if you would like to request an exchange or return on your order.
Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
Please be advised that these charges are levied by the destination country and we do not have control over them.
In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.
Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Please take into consideration that we only accept qualifying returns but not exchanges.
Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
2) We accept return(s) if:
(1) Post a return request on our Return forum within three days of receipt.
You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging.
Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff.
Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact.
The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company.
However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum.
The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.)
with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
A pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days
from delivery before validation to compensate time for exchange or returns.
Meanwhile, you are free to spend your available store credit balance.
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically canceled on cancellation or return of the relevant order.
Your store credit will be canceled if you close your account.
Also, your store credit will expire if there is no newly issued store credit for three years.